At Xfinity, we are committed to helping our customers minimize nuisance calls. With spam blocker, you can identify and stop many unwanted calls so you are comfortable answering your phone again. Spam blocker labels incoming nuisance calls as high, medium, or low spam risk, and allows you to customize how you manage those calls (block, send to voicemail, or allow) through Xfinity Voice’s Call Blocking settings.

If you want to report calls you believe have been mislabeled as spam or want to report unwanted calls that should have been labeled with a spam risk indicator, please fill out the following forms to help us improve your service experience. If you believe your outbound phone calls are being erroneously blocked by another carrier due to hijacking (or spoofing) of your number, please contact Xfinity at 844-963-0215.

For more information on what Xfinity is doing to help prevent nuisance calls, visit: our FAQ.

For Calling Parties Trying to Reach Xfinity Voice Customers: If you believe your outbound phone calls to Xfinity Voice customers have been mislabeled as spam, please fill out the form below. Additionally, if you believe your outbound phone calls to Xfinity Voice customers are being blocked erroneously, please contact Xfinity at 844-963-0215.

Disclaimer: After you complete this form, an evaluation will be performed on your submission, which may or may not result in a change in how future calls are categorized or labeled.